In 2021, we conducted a comprehensive materiality assessment through stakeholder consultations, research, and analysis to identify crucial ESG issues and shape our targets until 2025. The outcomes were disclosed in our 2022 Annual Report, and we plan to refresh the assessment in 2024/25. Subsequent stakeholder engagement in 2022 and 2023 informed our strategic direction and business plans, emphasizing customer priorities, community well-being, and environmental sustainability. This extensive feedback, combined with risk assessments, guided the review of our material issues, affirming our commitment to addressing high- priority matters through impactful initiatives and investment plans, while adapting to evolving concerns.
