Our purpose is to support our colleagues and communities to increase our social value so as a business serving a population of c.4.24 million customers and c.4,000 employees, it’s no wonder we go to great lengths to protect one of our most precious resources. We continue to provide excellent service to our customers through our talented employees, with most targets achieved across these areas.
In September 2021, Pennon successfully implemented the globally recognised B4SI framework to capture the qualitative outputs that our community investments generate. In 2023/24, Pennon increased its investment to c.£707,072,000 to local businesses and charities across the Great Southwest, with this planned to increase by 30% in 2025 against our 2021/22 baseline.
We monitor our performance across a range of social performance indicators.
Our social commitments are set within our Community Relations & Investment Policy.
Our Social capital framework structures our social impact in three key areas: